Tracking information is emailed to the email address on your order form on the day that your order ships out, you will NOT receive a tracking number as soon as your order is placed.

For damaged or incorrect item(s), please contact us within 24 hours of receiving your package via email TheChawcletFactory@gmail.com.

All orders are shipped with USPS. We ship all packages with SIGNATURE CONFIRMATION. Meaning, someone must be there to sign for the package. USPS will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery. It is the customer's responsibility to arrange for package pick-up,if necessary. No refunds will be issued for refused or abandoned shipments. Incomplete or incorrect address information is the major cause of shipment delays. Please check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package.

A full head weave using Virgin human hair, needs about 8 to 10 ounces of hair. We recommend buying 2-3 bundles of hair for lengths 14” to 18”. We recommend 3-4 bundles for lengths 20″or longer. Each bundles weighs 3. 5 ounces. The longer your hair, the shorter the weft will be.

Shampoo at least once a week Rinse thoroughly with lukewarm water Apply conditioner, comb through with a wide-tooth comb, starting from the ends working your way up to the roots Rinse out conditioner thoroughly Let hair air dry ​To avoid build-up keep styling products at a minimum For Wavy & Curly hair use a spray bottle filled water to maintain the curl pattern If you are going for the “WET” look use a leave-in conditioner & water DO NOT USE PRODUCTS THAT ARE ALCOHOL-BASED.

The Chawclet Factory lashes are reusable up to 25 times with proper care. Please be gentle throughout the cleaning process. To clean your lashes, soak in lukewarm water for 3-5 minutes. As the lashes are in the water brush through lashes with a spoolie to remove all old mascara. Use your finger or tweezers to GENTLY remove glue build-up from the lash band. Place lash onto dry paper towel to remove excess water. Once finished, place lashes back into the original tray to keep their shape and protect them for future use.